At Slo Moe Sodas Official, we value our wholesale partners and strive to ensure a seamless, reliable, and rewarding experience for all bulk orders. We understand that sometimes things don't go as planned, and we want to make sure you're completely satisfied with your purchase. Below is our wholesale policy to outline important information, including how we handle refunds, missing packages, and the benefits you receive with every wholesale order.
1. Order Confirmation
Once your order is received, we will confirm the details with an email or order summary along with payment details. If there are any discrepancies or issues with your order, please contact us immediately to rectify the situation.
2. Refunds and Returns
We want to ensure that your experience with us is always a positive one. If your wholesale order arrives damaged, incomplete, or there is an issue with the products you received, we have a clear refund policy to resolve the matter quickly.
- Damaged or Missing Packages: In the unlikely event that your package is lost, damaged, or the contents are incorrect, please notify us within 7 days of receipt. We will either send a replacement or issue a full refund based on your preference.
- Refund Process: To request a refund, please reach out to our customer service team at slomoesodasofficial@gmail.com
with the following details:- Order number
- Description of the issue
- Photos of the damage (if applicable)
- Any other relevant information
3. Surprise Package Gift & Extra Flavors
As a thank you for being a wholesale partner, every wholesale order comes with a surprise package gift from us. This gift can include exclusive products, promotional items, or special treats that you won’t find anywhere else!
Additionally, we include extra flavors with every order as a bonus. These are carefully selected and may include limited-edition flavors or seasonal varieties to keep things exciting and fresh for your customers. Our way of showing appreciation for your partnership!
4. Shipping & Delivery
We strive to provide fast and secure shipping for all wholesale orders, ensuring that your sodas arrive on time and in perfect condition. However, if there are delays or issues with shipping (e.g., lost packages), please notify us immediately so we can work together to resolve the situation.
5. Customer Satisfaction Guarantee
We are committed to your satisfaction. If, for any reason, you are not happy with the products you receive or the order process, please reach out to us directly. We aim to address all concerns and ensure that your experience with Slo Moe Sodas Official is always positive and rewarding.
If you have any questions or concerns about our wholesale policy, or need assistance with your order, please don’t hesitate to contact our customer support team. We’re here to help!
